We prioritize customer satisfaction

Eligibility for Refunds

Refunds are considered under specific conditions to ensure a fair resolution for both parties.

You may be eligible for a refund if:

• The product or service provided significantly deviates from the specifications agreed upon at the time of purchase.
• A cancellation request is made within [X] days of the purchase or booking, and the service or product has not been fully delivered.
• The issue is directly attributable to our error, such as defective materials, manufacturing faults, or incorrect installation that affects the product's functionality or usability.

Please note that eligibility is determined in compliance with applicable consumer protection laws and the terms outlined in your purchase agreement.

Non-Refundable Items

Certain products and services are excluded from refund eligibility, including but not limited to:

• Custom-made or personalized items that were specifically tailored to your preferences, unless they are found to be faulty or damaged upon delivery.
• Services that have been fully rendered, installed, or otherwise completed according to the agreed-upon terms.
• Items marked as "final sale" or otherwise explicitly indicated as non-refundable during the purchase process.

These exclusions are implemented to maintain transparency and consistency in our refund process.

Refund Process

To initiate a refund request, please follow these steps:

1. Submit a request through [email/contact form] within [X] days of your purchase or service completion. Include the order number and detailed information about the issue.
2. Attach proof of purchase, such as a receipt or invoice, along with any supporting documents or photos that help explain the reason for the refund.
3. Once approved, refunds will be processed using the original payment method within [X] business days. You will receive a confirmation email when your refund has been initiated.

If additional information or clarification is required, our support team will contact you during the review process.

Exceptions and Disputes

Tower Garage Doors reserves the right to assess refund eligibility on a case-by-case basis. If you disagree with a decision, please contact our support team for further review.

For questions or assistance with refunds, contact us at [email/phone number].